About

We are seeking an experienced and strategic ICT Manager to oversee the planning, implementation, and optimisation of complex information and communication technology systems that fall outside traditional classifications. This role requires a strong blend of technical understanding, leadership capability, and operational oversight across a variety of ICT domains—including internet service delivery, network infrastructure, systems performance, and vendor governance.
The ideal candidate will manage cross-functional ICT operations, define digital strategies, and ensure ICT systems are reliable, scalable, and secure—delivering measurable outcomes aligned with business objectives.
Key Responsibilities:
Develop, implement, and monitor ICT strategies, budgets, and policies aligned with organisational goals.
Plan and oversee the acquisition, deployment, and maintenance of core ICT infrastructure (e.g., networks, cloud systems, platforms, telecom).
Lead cross-functional teams managing systems administration, helpdesk, infrastructure support, and ICT operations.
Evaluate and select new technologies, tools, and vendors for ICT infrastructure projects or service delivery models (e.g., SaaS, cloud migration).
Ensure high system availability, disaster recovery readiness, and business continuity compliance.
Oversee ICT security protocols, data governance, and regulatory compliance in collaboration with cyber and compliance teams.
Coordinate with business leaders to identify ICT needs, recommend digital solutions, and guide implementation.
Supervise the monitoring of network performance, incident resolution, and root-cause analysis of ICT failures.
Drive training, development, and user support initiatives to improve technology adoption across the organisation.
Manage relationships with external providers, contractors, and service partners, ensuring contractual performance and SLAs are met.
Required Qualifications & Skills:
Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent experience).
Minimum 5+ years of progressive ICT management experience, preferably across infrastructure, networks, or telecommunications environments.
Strong understanding of ICT service delivery, network operations, system architecture, and emerging tech trends.
Proven experience managing budgets, vendors, and multidisciplinary teams.
Knowledge of ICT governance frameworks (e.g., ITIL, COBIT) and cyber compliance standards (e.g., ISO 27001).
Desirable:
Postgraduate qualifications in ICT Management, Business Administration (MBA), or Project Management.
Experience in ISP operations, telecommunications, or cloud transformation programs.
Certification in ITIL, PRINCE2, PMP, or cloud platforms (AWS, Azure).
Demonstrated success in leading enterprise technology initiatives with measurable business outcomes.

Pay: A$70,000.00 - A$120,000.00 per year