About

We are seeking an experienced ICT Business Analyst to join our team. The role is focused on bridging the gap between business needs and technical solutions, ensuring that our ICT systems and processes deliver maximum value.

Why Join Us?
This is an exciting opportunity to play a critical role in shaping ICT solutions that drive innovation and efficiency across our organisation. You’ll be part of a collaborative team that values initiative, continuous improvement, and customer-focused outcomes.

Job responsibilities include:
- working with users to formulate and document business requirements.
- identifying, investigating, and analysing business processes, procedures and work practices.
- identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour.
- using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects.
- taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.
- creating user and training documentation, and conducting formal training classes.
- developing functional specifications for use by system developers.
- using data and process modelling techniques to create clear system specifications for the design and development of system software.
- acting as a central reference and information source, providing guidance and assistance in the system project decision making process.

Preferred skills and experience:
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills to engage both technical and non-technical stakeholders.
- Experience in ICT systems, digital solutions, or software development projects.
- Ability to manage competing priorities and deliver outcomes within set timeframes.
- Familiarity with business process modelling, requirements gathering techniques, and ICT project methodologies.

Working hours per week:
40 Hours per week

Work type:
In person, from the office.

Other Benefits:
Employee mentoring program
Professional development assistance