About

This is not a typical VA job. We’re looking for a proven professional who has solid, hands-on experience using the Property Stack (PS) PMS. This is non-negotiable — this role is not a training position. Applicants without direct PS experience will not be considered. If you meet that requirement and have a passion for hospitality, guest service, and operational excellence, this could be your ideal long-term role. 🌟 About Us: Stay SOHO is a premium short-term rental management company based in Australia. We pride ourselves on delivering exceptional hospitality to our guests, strong support to our property owners, and smooth back-end operations. We’re seeking a skilled Philippines-based Virtual Assistant to manage guest communication and admin tasks within Property Stack (PS) as we continue to grow. 💼 Key Responsibilities: * Work daily inside Property Stack (PS) to manage reservations, messaging, tasks, and reporting. * Provide warm, timely, and professional guest communication across PS, booking platforms, and direct channels. * Manage check-in/check-out details, guest queries, and resolution of common issues within PS. * Provide administrative support to business owners, including scheduling, updates, and process tracking. * Ensure all guest interactions and records are error-free, polite, and on brand. ✅ Requirements: * Property Stack proficiency (Mandatory) * Direct, proven experience using Property Stack (PS) for at least 6 months. * Reliable high-speed internet connection and hardware (laptop/PC, etc.) * Confident handling reservations, messaging, task creation, reporting, and issue tracking within PS. * Must be able to work independently inside PS with minimal guidance. General Requirements: * 18+ months’ experience as a Virtual Assistant with strong references. * Excellent written & spoken English – professional, clear, and confident. * Highly organised, reliable, and detail-oriented. * Technically proficient across a range of software. * Customer service mindset – hospitality experience highly regarded. * Located in the Philippines and comfortable working Australian hours. 🕒 Availability (Minimum): * 4 hours late Friday afternoon (AEST / Brisbane time) * 8 hours Saturday * 8 hours Sunday * 4 hours Monday morning 💰 Compensation: * USD $7.00–$7.80/hour (≈ AUD $10.70–$11.90/hour), based on experience and fit for the role. * Consistent weekly hours with strong potential to transition into a full-time position if your capabilities and fit are proven, and as we continue to scale. 💡 Why Work With Us: Stay SOHO is a family business, and we value long-term relationships with our team just as much as with our guests. We have proven experience working successfully with Filipino VAs and understand the importance of clear communication, structured systems, and mutual respect. You’ll be collaborating with a supportive, forward-thinking team that values initiative, reliability, and continuous improvement. As we continue to grow, we’re committed to recognising and rewarding the right people — with the potential for expanded opportunities, enhanced benefits, and a long-term role in a professional, hospitality-focused brand that’s scaling fast.