About

Location: Sydney
Job Type: Full-time / Part-time
Company: HomeHost
Salary: $76,515 - $85,000 plus super, dependent on experience.

About Us
HomeHost is a premier short-term rental management company that helps property owners maximize their earnings on Airbnb and other platforms. We manage homes and apartments, handling everything from guest bookings to seamless check-ins and concierge services. Our goal is to provide outstanding hospitality while ensuring a stress-free experience for our hosts.
The Role
We are looking for a Hospitality Manager to oversee the guest experience and day-to-day operations of our Airbnb listings. This role is perfect for someone with a passion for hospitality, strong organizational skills, and a knack for delivering top-notch service. You’ll be the key point of contact for guests, ensuring smooth check-ins, prompt responses to inquiries, and a five-star experience throughout their stay.
Key Responsibilities
Guest Management: Handle all aspects of guest bookings, communication, and issue resolution to ensure a seamless experience.
Check-Ins & Check-Outs: Coordinate and sometimes personally manage guest arrivals and departures, ensuring a smooth transition.
Listing Management: Maintain and update property listings on Airbnb, including pricing, descriptions, and photos.
Concierge Services: Offer personalized recommendations and support to guests, enhancing their stay.
Cleaning & Maintenance Coordination: Work with cleaning teams and maintenance providers to ensure properties are always in top condition.
Host Communication: Keep homeowners informed about bookings, property status, and any guest-related issues.
Review & Reputation Management: Encourage positive reviews and respond to guest feedback to maintain high ratings.
Operational Support: Assist with restocking supplies, troubleshooting guest issues, and improving efficiency in daily operations.
What We’re Looking For
Experience in hospitality, property management, or Airbnb hosting (preferred but not required)
Strong customer service and communication skills – you love engaging with people!
Highly organized and detail-oriented – you can juggle multiple tasks at once.
Problem solver – you stay calm under pressure and can quickly resolve guest concerns.
Tech-savvy – comfortable managing listings on Airbnb and using property management software.
Flexible and proactive – willing to be on-call for urgent guest needs.
A passion for travel and hospitality – you understand what makes a great guest experience.
What We Offer
Competitive salary + performance incentives
A dynamic and fast-paced work environment
The opportunity to work with a growing company in the short-term rental industry
Flexible work arrangements and autonomy in your role
Employee discounts on stays in HomeHost properties
If you love hospitality, thrive in a fast-paced environment, and want to be part of a growing company in the short-term rental space, we’d love to hear from you!
Please note that due to high interest we can only respond to suitable candidates.