guest service agent – hospitality
Randstad

vista, south australia
•1 month ago
•No application
About
Key Responsibilities:
- Warmly welcome guests: Provide an exceptional first impression by offering a friendly, attentive greeting upon arrival.
- Seamless check-in/check-out: Ensure a smooth and efficient check-in and check-out process, addressing any guest needs with a focus on their comfort and satisfaction.
- Guest bookings and inquiries: Organise and confirm hotel bookings, proactively anticipating guest needs to ensure a personalised and memorable experience.
- Communicate professionally: Respond to phone calls, emails, and other guest inquiries with courtesy, attentiveness, and efficiency.
- Handle payments and transactions: Perform financial transactions accurately, ensuring a seamless experience for guests.
- Resolve issues swiftly: Address and resolve any guest concerns promptly
...
Adzuna



