About

• Company Description
• Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
• Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
• Job Description
• Nestled in the heart of the Snowy Mountains, Oaks Lake Crackenback Resort offers a unique lifestyle and career opportunity. We are seeking an experienced General Manager to lead our team, drive operational excellence, and deliver exceptional guest experiences at this iconic property.

About the role

• As General Manager, you will oversee the day-to-day operations, financial performance, and presentation of the resort. You’ll lead, mentor, and develop a high-performing team, ensuring profitability, customer service, and the highest standards across accommodation, food & beverage, and property presentation.

Key responsibilities

• Lead overall resort operations to achieve financial, guest satisfaction, and operational goals.
• Drive a culture of exceptional guest service and team development.
• Oversee financial performance including P&L, budgets, and reporting.
• Ensure property standards, maintenance, and presentation are consistently met.
• Champion workplace health, safety, and sustainability initiatives.
• Qualifications
• Proven experience in hotel/resort management, with expertise in food & beverage operations.
• Strong leadership and people development skills.
• Excellent financial acumen with experience in budgeting and P&L accountability.
• Customer-focused, with a passion for delivering memorable guest experiences.
• Ability to build and maintain strong stakeholder relationships.
• Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support
• Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
• Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.