About

About Quest Robina

Quest Apartment Hotels is Australasia’s largest and fastest-growing apartment-hotel brand, with a network of over 150 locations across Australia, New Zealand and Fiji.
Quest Robina is a contemporary 4.5-star, 104-apartment property located in the thriving Gold Coast region, delivering exceptional service to corporate, leisure and long-stay guests.

Purpose of the Role

The Front Office Manager is responsible for organising, controlling and directing the day-to-day operations of Quest Robina. This includes guest accommodation services, front-office administration, housekeeping coordination, property presentation, financial performance and compliance with all relevant legislative and brand standards.

The position requires demonstrated leadership, operational and financial acumen, and a commitment to service excellence consistent with the Quest brand.

Key Responsibilities

Organise and control the day-to-day operations of the hotel to ensure efficient service delivery across all departments.
Oversee front office, housekeeping and maintenance teams to maintain a consistently high standard of presentation and guest satisfaction.
Ensure compliance with health, safety and licensing obligations, including WHS regulations, RSA and fire safety requirements.
Manage daily financial processes including banking, expense control and accurate reporting.
Staff Leadership and Development

Recruit, train, roster and supervise team members to achieve operational efficiency and service excellence.
Foster a positive and collaborative workplace culture aligned with Quest values.
Coach and mentor staff to develop leadership and customer-service capability.
Guest Services and Sales

Deliver friendly, personalised hospitality during all guest interactions.
Maintain a high sales-conversion rate and proactively promote accommodation and ancillary services.
Respond professionally to guest feedback through all communication channels and implement service improvements.
Provide local-area information and concierge-style support to enhance the guest experience.
Financial and Administrative Management

Assist with the analysis of operating budgets, revenue forecasts and performance reports.
Monitor income and expenses, ensuring adherence to approved budgets.
Maintain accurate reservation, occupancy and accounting records across all systems.
Property and Brand Compliance

Coordinate with maintenance personnel to uphold presentation and safety standards across all areas of the property.
Ensure all operational procedures comply with Quest brand standards and relevant legislation.
Contribute to business-development initiatives, including corporate sales and conferencing opportunities.
Key Requirements

Minimum 2 years’ experience in hotel operations at a supervisory or management level.
Diploma or Advanced Diploma in Hospitality Management (or equivalent).
Proven leadership, organisational and administrative skills with exceptional attention to detail.
Strong interpersonal and written communication skills.
Demonstrated ability to manage multiple priorities within a dynamic hospitality environment.
Availability to work as required between 7 am and 11 pm, including weekends and public holidays.
Opportunities

Career progression within the Quest network through demonstrated performance and commitment.
Exposure to corporate, leisure and long-stay market segments, including support for event and conference operations.
Application Process

Interested candidates should submit a detailed cover letter and current resume outlining qualifications, leadership experience and relevant hotel management achievements.
Only shortlisted candidates will be contacted.