About

• FRONT OFFICE MANAGER – qualia
• We are searching for a people-first, service-driven Front Office Manager to join the leadership team at qualia, Hamilton Island’s world-renowned luxury resort. This is your chance to shape guest experiences and team culture at a property celebrated globally for its privacy, elegance, and personalised service.
• About qualia
• qualia (pronounced kwah-lee-ah) is a Latin word meaning a deeper sensory experience. Perched on the secluded northern tip of Hamilton Island, qualia is recognised globally for its understated luxury, personalised service, and awe-inspiring natural surroundings.

The resort features 60 private pavilions, each designed to capture the serenity of the Whitsundays. Guests choose from

• Leeward Pavilions – set amongst tropical bushland with Coral Sea views and private sundecks.
• Windward Pavilions – offering expansive views and private plunge pools.
• Beach House – a private, self-contained residence with a 12-metre infinity pool, guest pavilion, and entertaining area.

qualia’s services include

• Two exclusive restaurants – Pebble Beach (modern Australian) and Long Pavilion (fine dining and bar).
• Spa qualia – a sanctuary offering holistic treatments inspired by Australian nature.
• Private dining experiences – in-pavilion dining, beach picnics, degustations, and wine tastings.
• Custom experiences – including helicopter tours, reef snorkelling, yacht charters and curated island activities.
• Dedicated guest services – with personalised check-ins, buggy service, and concierge support throughout the stay.
• Why you'll love working with us
• Lead with impact – Be a visible and influential leader, guiding the team to deliver extraordinary service daily.
• Support and grow your people – Champion staff retention through meaningful training, coaching and career development.
• Develop a high-performing team – Coach, delegate, and elevate your team with clarity and confidence.
• Work in paradise – Live on Hamilton Island with subsidised accommodation or commute daily from the mainland
• Be part of something exceptional – qualia is not just a workplace, it’s a standard-setter in luxury hospitality.
• Enjoy exclusive perks – Hamilton Island discounts on dining, spa, experiences and Family & Friends accommodation rates.

Your responsibilities will include

• Leading the front office operation to deliver refined and seamless guest experiences, from welcome to farewell
• Maintaining exceptional presentation standards across all touchpoints – people, processes, and spaces
• Managing and mentoring a dynamic team, with a focus on staff development and long-term retention
• Coaching team leaders and team members with strong, supportive communication and clear delegation
• Driving performance through regular one-on-ones, service observations, and team briefings
• Collaborating with Housekeeping, Spa, Concierge, F&B and Reservations to coordinate luxury guest journeys
• Handling VIP arrivals, service recovery, and complex requests with poise and discretion
• Monitoring occupancy and maximising revenue through strategic room allocations
• Ensuring systems accuracy, financial compliance, and operational efficiency
• Championing safety and standards in line with the Hospitality Award and Hamilton Island policy
• About You
• You’re a confident and articulate leader with a sharp eye for detail and genuine care for your team. You understand that great service starts with a motivated and supported team, and you’re skilled in coaching, guiding and getting the best out of people.

To succeed in this role, you’ll have

• At least 18 months experience in a Front Office leadership role (Essential)
• A QLD open/unrestricted manual driver’s licence and RDA, or ability to obtain (Essential)
• Luxury or premium hotel experience (Highly regarded)
• Diploma in Hospitality Management or equivalent (Desirable)
• Proven ability to retain, develop and support staff
• A proactive delegation style – balancing empowerment with accountability
• Professional presentation and polished interpersonal skills
• Strong communication across all levels – from frontline to executive
• Availability for flexible rosters, including weekends and holidays
• About Us – Our Values at Work

As part of Hamilton Island Enterprises, our values guide how we work together, support one another, and deliver extraordinary guest experiences

• WONDER-FILLED – We create experiences that uplift and inspire, every day.
• INTUITIVE SERVICE – We go above and beyond to anticipate needs and deliver effortless hospitality.
• RESPECTFUL BY NATURE – We care for our guests, our team, our environment and our community.
• SAFE, ALWAYS – We act responsibly and look out for the wellbeing of everyone around us.
• BETTER TOGETHER – We succeed as one team, celebrating progress, learning, and collaboration.
• Ready to experience the extraordinary?
• A little island can do wonders – and so can this next step in your career.
• Apply now to join qualia and lead one of Australia’s most luxurious front office teams.