About

• Company Description
• “Hospitality is a work of Heart” at Novotel Devonport we are currently seeking a Front Office All Rounder to join our Front Office team! Everything we do, we do to help our guests and our people feel welcomed
• Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.
• As a Front Office All Rounder, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.
• Job Description
• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required
• Qualifications
• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude
• Ability to work independently and demonstrate initiative in a dynamic environment
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the phone
• Self-motivated with a positive and professional attitude
• Knowledge of Opera Cloud is a bonus
• The ability to work across a 24/7 roster - evenings, mornings, and weekends
• Current Australian Drivers Licence
• Additional Information
• Additional Information
• In return we will offer you…
• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!
• Please note, you require full working rights in Australia to be eligible for this position.