About

Description: ) is a fast-growing global diabetes lifestyle brand selling direct-to-consumer and through retail/distribution. We are looking for an experienced operations consultant or fractional COO to conduct a comprehensive audit of our business setup and provide strategic recommendations on how we should structure for growth. This role is not just technical. We need someone who can: • Map out our entire systems and tech stack (website, hosting, plugins, tools, integrations, marketing platforms, logistics, finance systems). • Review our organizational setup (team roles, responsibilities, workflows). • Identify gaps, risks, redundancies, and opportunities. • Provide a clear roadmap for the next stage of growth — short-term fixes, medium-term restructuring, and long-term scalability. Scope of Work: 1. Systems & Infrastructure Audit • Website & ecommerce stack (Shopify/WooCommerce etc.). • Hosting, domains, DNS. • Plugins, apps, integrations (functions, costs, ownership). • Marketing tools (email, SMS, loyalty, affiliate, CRM). • Operations/logistics (3PL, shipping, inventory, customer service). • Finance/admin tools (accounting, tax, subscriptions). • Access & security (who has admin rights, account control). 2. Organizational Review • Map current team roles, responsibilities, and accountability. • Assess workflows (task prioritization, project management, urgent vs. important). • Highlight bottlenecks and risks (where too much depends on one person). 3. Recommendations & Roadmap • Document systems and processes in a clear, transferable way (visual map + master spreadsheet). • Deliver a business audit report with specific recommendations. • Advise on what roles, systems, and processes we should add, restructure, or outsource. Deliverables: • A visual map of systems, tools, and integrations. • A master spreadsheet with all tools, costs, owners, renewals. • An organizational/process audit (team responsibilities, workflows). • A recommendation report & roadmap (short/medium/long-term). Ideal Candidate: • 5–10+ years in ecommerce/DTC operations. • Experience as a COO, operations director, or senior consultant for consumer brands. • Comfortable working across tech + team + process. • Strong documentation and strategic advisory skills. • Able to work independently and present findings clearly. Engagement: • Short-term project (approx. 4–6 weeks). • Remote, with calls/updates as needed. • Compensation: Open to hourly ($50–$100/hr depending on experience) or fixed project fee. Why This Matters: …. has grown fast, but our operations have become complex and not fully transparent. We want to ensure: • Full visibility and control of systems and accounts. • Continuity if team members change. • A scalable structure that supports the next stage of growth. If you’ve helped ecommerce businesses map, document, and restructure their operations for growth, we’d love to hear from you. Please include examples of similar audits or restructuring projects you’ve delivered.