About

• ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters To provide financial counselling, casework and advocacy for people who are in financial difficulty or hardship, or are wishing to avoid such situations, to develop and implement community member centred case plans and develop options that alleviate financial hardship, develop financial resilience, improve mental health and improve personal wellbeing. To work in accordance with The Salvation Army mission and policy, the Doorways model of service delivery, Moneycare procedures, as well as to the requirements of the relevant professional accreditation, regulation and funding bodies. About the role We are seeking a values-driven and proactive Financial Counsellor to provide financial counselling, casework and advocacy for people who are in financial difficulty or hardship, or are wishing to avoid such situations. Reporting to the Moneycare Team Leader/Manager, this is a fixed-term (until 30 June 2027) Full-time position 38 hours or part-time 30 hours per week), based in Liverpool , and/or Auburn NSW. Salary and conditions are in accordance with the SCHADS Award Level 5. Please note there is possibility for extension. You will successfully Effective relationships are established with community members that encourage self-determination and participation A community member centred, holistic and relational approach is taken in all case work A collaborative approach taken is providing the best level of service to community members Service delivery is provided in accordance with TSA standards and procedures and the TSA Moneycare Practice Framework Ongoing assessment is made of community member issues, needs and circumstances from initial contact to exit Outcomes measurement survey processes are followed. Individual case plans are developed in collaboration with community members and include a range of interventions that address their needs or goals Case plans are implemented with active community member participation People are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers and other external parties Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet the relevant needs or goals Accurate, up to date records and data is maintained for all community members in accordance with TSA standards and procedures using TSA information systems (SAMIS) Reports are provided to management as required Funding body reports are submitted in a complete manner and within due dates Risks to community members, staff and TSA are identified and bought to the attention of the Manager/Team Leader as soon as possible Service gaps are identified and recommendations for service delivery improvements are made to the Manager/Team Leader Practice self-care and participate in the required level of ongoing professional development. You will have Accreditation as a Financial Counsellor or be willing to attain accreditation as soon as possible. Diploma of Community Services (Financial Counselling) or be willing to undertake study from outset. Degree qualifications or extensive experience in the fields of welfare, finance, community services, psychology or business fields. A current NSW Employee Working with Children Check. Demonstrated high level of interpersonal, active listening and analytical skills. Proficiency working with Microsoft Office. Demonstrated ability to work with different cultures and backgrounds. Demonstrated money management and negotiation skills. Demonstrated ability to work with people suffering difficulties and crisis. Demonstrated ability to work within a counselling framework is highly regarded. The willingness to travel on occasion for training and development. An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army. Ability to meet deadlines and work under conflicting time pressures. What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution How to Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.