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Sandvik Mining Field Service Manager – Southeast Australia (NSW, VIC & SA)  About the opportunity The Field Service Manager is responsible for leading and managing field service, fire suppression operations including Service Contracts execution for the Southeast Australian region, to ensure the delivery of high-quality, efficient, and customer-centric technical support. This role ensures operational excellence through effective planning, performance management, compliance with safety and company standards, and strategic leadership of service teams. The Field Service Manager plays a key role in enhancing customer satisfaction in the region, developing team capabilities, driving continuous improvement, and fostering cross-functional collaboration to support Sandvik’s commitment to safety, service excellence, and operational integrity This role will work on a Monday to Friday roster ideally based out of Orange (NSW) to work directly alongside the management team, with Pooraka (SA) and Heatherbrae (NSW) locations also considered. This role will include frequent domestic travel up to 50% of working time. Responsibilities: Ensure all actions align with the Sandvik Way, reflecting organisational values and business priorities. Identify training needs and implement technical, safety, and competency-based development programs to elevate team performance. Monitor field service, fire suppression and service contracts teams' performance to ensure adherence to service standards, behavioural expectations, contractual obligations and professional development goals. Develop and implement service strategies to enhance operational efficiency, minimise downtime, and improve service quality. Manage frontline warranty response processes to ensure prompt and accurate handling of warranty claims and service-related obligations Build and maintain strong, trust-based relationships with customers through proactive communication and issue resolution. Collaborate effectively with cross-functional teams including engineering, logistics, sales, and customer support to ensure seamless service operations. Ensure workforce planning and scheduling is structured to maximise efficiency, promotes cross regional field service support and meets customer current and future requirements. About you You’re a qualified professional with a trade certification, degree in engineering or a related technical field, complemented by formal leadership or management training. With progressive experience in field service operations, particularly in heavy industry, mining, or construction equipment, you’ve successfully led service delivery across multiple locations. Your strengths lie in coordinating complex logistics, scheduling, and resource allocation with precision and efficiency. You communicate clearly and professionally across all levels of an organization, both in writing and in person. You are proficient in Microsoft suite applications, including Excel, Word, PowerPoint and navigation of PowerBI, you’re highly organized, deadline-driven, and thrive in fast-paced environments where prioritising and multitasking are key to success. Agencies need not apply. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical. What we offer Superannuation contributions, above the industry standard. Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program. Employee Referral program, earning up to $5,000 per successful referral Short term Incentive Bonus to realize your achievements and dedication to the company’s goals. Company-funded paid parental leave, with superannuation contributions during the leave period. Extensive training opportunities, from internal programs to contributions towards external studies. Sandvik Wellness Program to support and enhance your health and wellbeing. Ongoing development, opportunities with extensive internal and external training opportunities. Flexible working arrangements, with flexible start and finish times Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment. Who we are Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation. How to apply Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/ For further information about the role please reach out to Talent Acquisition Specialist – Chelsea Webb at chelsea.webb@sandvik.com Applications close: 20th February 2026, or prior if ideal candidate selected. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance