• Delivering an outstanding customer experience: Provide high-level support on product applications, including results interpretation and best practices. You will respond swiftly to technical queries, maintain CRM documentation, and proactively engage with customers through site visits and events.
• Driving technical excellence: Lead with science by educating and training both internal and external stakeholders. You will deliver customer training programs, workshops, and in-services to ensure confident product use.
• Collaborating cross-functionally: Partner with Service, Sales, and Commercial teams to ensure a seamless customer experience and unified promotional strategies. You will share insights from the field to help drive continuous improvement across all operations.
• Enabling business growth: Identify emerging product attributes and customer needs to support market expansion and adoption.
• Ensuring operational discipline: Maintain high standards of compliance with all regulatory and internal policies in your training and communications.

Qualifications & Experience

• Master's or PhD in Immunology or a related field is required. A Bachelor's degree may be considered with extensive related experience in Autoimmunity.
• A minimum of 3 years of relevant industry or research experience is essential.
• Previous experience in a technical support or field application role is highly preferred.
• Strong technical knowledge, problem-solving skills, and a customer-centric mindset.
• Excellent communication and interpersonal skills in English.
• Ability to work independently and as part of a team.
• A current driver's license, passport, and unrestricted Australian working rights are required.

Your Benefits

• Highly Competitive Salary package + Annual Bonus + $18,000 Car allowance + Fuel card
• Join a high performing close knit team, everyone gets on well and people are rewarded for their work
• Health & Well being initiatives to look after your well being
• A supportive and highly knowledgeable manager and leadership team
• Be proud to represent market leading products in the industry

Your next step

If you are interested in this role, click & apply now to forward an up-to-date copy of your CV to
stephanie.iveson@randstad.com.au or call me now on 0410 255 454 to discuss your next role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.