About

On behalf of our client (Mangrove Resort Hotel), we areadvertising. Mangrove Resort Hotel is looking for a DutyManager to join their team based in Broome, WA.
In the absence of senior management, taking charge of anysituation in the hotel which requires attention and resolving theissue within company parameters. Advising senior managementas a priority any issues of critical importance. Compliance withall company policies, directives as issued or amended from timeto time in the interests of all stakeholders. Acting as a positive,professional role model always and under all circumstances.
Responsibilities:
• Maintain an up-to-date knowledge of products, services,events and issues in the Hotel and participate as arepresentative of management as required.
• Monitor all outlets on a regular basis, liaising with person incharge to ensure staffing levels are appropriate for servicerequirements.
• Check time sheets to ensure all are completed, signed andauthorised each shift by appropriate personnel before stafffinish their shift and leave.
• Monitor meal breaks and staff punctuality so that time theftdoes not occur and peak customer service periods are notaffected.
• Monitor staff presentation/grooming and ensure staffcompliance with the employee handbook.
• Liaise with Department Heads regarding rostering issues andwork allocations as appropriate to ensure hours at work arejustifiable.
• Check cleanliness and proper set up of all outlets immediatelyprior to commencement and close of shift.
• Verify all registers are closed, takings reconciled and balancedwith takings and floats secured correctly at the conclusion ofshifts.
• Check to ensure employees are not patronising the premisesunless they have quite specific permission to do so and takeaction as necessary if requirements have not been compliedwith.
• Ensure all employees have completed their responsibilitiesand all people have vacated the premises at close of trade priorto securing the premises.
• Monitor operations of entire hotel and liaise with Department Heads and Senior Management on potential trainingrequirements, operational methods, strategies and service andwhere reasonable assist with on the job training by way ofsupport.
• Assist with and ensure correct procedures are followed at alltimes with regard to issues such as stock takes; transfers ofstock; Good received reports; Promotional food and beverageand staff meals.
• As required, assume a hands on role in service and guestliaison to support departments.
• Oversee patronage of hotel to maximise the enjoyment andatmosphere for guests within reasonable parameters, takingappropriate remedial action as necessary.
Essential skills and experience:
• Strong staff management and supervisory skills
• A great understanding of customer service in retail andhospitality
• Excellent communication skills
• Ability to work as part of a team.
• Cash handling skills.
• Competency with stock management and stock takeprocedures.
Required:
• At least 2 years relevant working experience
• At least Diploma level, relevant field is preferred.
Salary: From $76,515 to $85,000 per annum