About

• Company Description
• Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.
• Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

• Job Description
• As Director of Operations, you will oversee the day-to-day running of the hotel across multiple departments, ensuring seamless operations and consistently high standards. Working closely with the General Manager, you’ll provide strategic leadership, support department heads, and champion a culture of excellence, innovation, and care for our guests and our team

Key Responsibilities

• Lead, mentor and inspire operational department heads to achieve guest satisfaction, financial performance and team engagement goals
• Oversee the day-to-day operations across Rooms and Food & Beverage to ensure consistency, efficiency and excellence.
• Support with the opening of our new Eastern Mediterranean Rooftop Venue, Cleo
• Partner with the General Manager on strategic planning, budgeting, forecasting and implementation of operational initiatives.
• Monitor guest feedback and implement continuous improvement strategies to elevate service standards.
• Drive compliance with health, safety and regulatory requirements.
• Champion the Hyde brand values and deliver experiences that reflect the hotel’s unique personality and style.
• Build and maintain positive relationships with owners, stakeholders, and the local community.
• Qualifications
• What we’re looking for
• Proven experience in a senior operations leadership role within a luxury or lifestyle hotel environment.
• Strong knowledge across multiple hotel disciplines
• A natural leader with the ability to inspire, motivate, and develop diverse teams.
• Commercially astute with demonstrated experience managing budgets, forecasts, and financial performance
• Passionate about hospitality and delivering exceptional guest experiences.
• Additional Information
• What we offer
• Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group
• Daily Staff Meals
• At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities and experiences.