About

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build About the role: Are you passionate about delivering exceptional customer service in a fast-paced contact centre environment? We’re looking for casual Customer Support Team Members to join our inbound contact centre, supporting customers through their online journey with Bunnings. This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform. This is a Contact Centre role, not a retail sales position. If you enjoy helping customers over the phone and online, and thrive in a fast-paced support environment, we’d love to hear from you! What's involved: Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone. Manage orders post-sale including supplier follow up, customer service, order fulfillment and delivery Build strong supplier, customer, and stakeholder relationships Develop an extensive understanding of product sourcing and pricing. Well-rounded understanding of all digital offers to support a positive Customer Experience Focus on first-point resolution of customer enquiries Focus on risk mitigation and expedited escalation of issues to relevant stakeholders Answering inbound calls from a range of stakeholders with a genuine interest to assist Making outbound calls to suppliers and customers related to online orders Reviewing reporting for process improvement Implement and support the effective use of internal processes and systems Cross functionality of tasks across the wider Team Info and Help Contact Centre To be successful in this role you will need: Exposure to Call Logging Software (advantageous) Product knowledge specific to special orders range (advantageous) Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders. Time and priority management skills, ability to work to deadlines A passion for customer service and a friendly and helpful manner Confident in the use of PCs and basic knowledge of Microsoft Office The ability to manage enquiries via the following channels: Phones, email, social media and live chat The ability to work a rotation roster including weekends. The ability to work within the hours of 7am to 7pm When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes) You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. #LI-DNI We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.