About

• Customer Support Specialist — Superannuation (Fintech)
• Love solving problems and building trust with customers?
• Join a small, high-performing team with a fintech in Sydney. You’ll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing.

✨ What’s in it for you

• Salary: 75k-85k + super
• Permanent role FT hours
• Hybrid work: 2 days WFH each week (Sydney CBD office)
• Health & wellness benefits + WFH allowance
• Professional development (RG146 support available)
• The impact of a growing fintech with global reach

💼 What you’ll be doing

• Helping members via email, chat & phone with friendly, accurate support
• Handling super queries: contributions, rollovers, insurance, account changes & compliance
• Supporting customers across Super & US Investing products
• Managing feedback & complaints with care, closing the loop on issues
• Logging insights and partnering with Product, Risk & Compliance to improve the experience
• Meeting quality, accuracy and response-time KPIs

🎯 What we’re looking for

• 2+ years in superannuation customer support or super fund operations
• 2–3 years total in B2C support/customer success (or similar)
• CRM & live chat proficiency; strong written & verbal communication
• Solid understanding of super regulations & member processes
• Nice to have: RG146, life insurance & investments exposure
• Empathy, initiative, attention to detail and strong compliance awareness
• Full Australian work rights
• If you care about great customer experiences and want to help people invest in their future, apply today and take the next step in your fintech career!