About

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

As a Customer Solutions Architect at Atlan, you’ll be a strategic technical partner to some of the most forward-thinking companies and teams operating in the data space.

Why is the role important to us?

1. We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA.

2. As Atlan grows at a rapid pace, we continue to encounter diverse technology stacks, and our customers need our help in integrating Atlan into this stack. Therefore we are scaling our Customer Solutions Architecture group to better integrate Atlan into the customer Landscape.

3. Atlan is built upon an Open API and the platform is designed for programmatic extension. The Customer Solutions Architecture Team is at the forefront of driving Innovation for our customers using this framework.

4. As part of the Customer Solutions Architecture team, be part of a highly motivated and driven Customer Experience group working with amazing data teams at customers.

5. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Key Responsibilities:

1. Drive value with Atlan - The CSA team works closely with the Atlan Customer Success Manager as well as Customer teams of Data Architects, Data Engineers and Data Platform owners to onboard customers onto Atlan, drive Atlan adoption through Value Streams and use the power of Active Metadata to automate and innovate.

2. Architecture Partnership & Strategy - For customers with large and/or complex data estates, implementing Atlan effectively requires a holistic approach and plan. The CSA serves as a trusted advisor by understanding the customer’s business, analyzing the existing estate & integration needs, and leading strategic workshops to design optimal Atlan architectures for their core use cases. For many customers, this partnership and guidance is not a one-time interaction – it will be an ongoing relationship wherein the CSA continues to gain context over time and provides advice to the customer throughout their journey with Atlan.

3. Custom Solution Discovery & Design- As new needs arise for the customer which cannot be solved by Atlan’s native capabilities, the CSA will work with the customer champion, technical leads, and other key stakeholders to understand the critical aspects and business impact of the problem. The CSA will then scope out and provide recommendations for how Atlan can be part of the solution. Atlan CSAs have deep knowledge of Atlan’s Open API, SDK toolkits, event driven capabilities, and other extensible elements as well as hands-on experience solving similar problems. This enables them to provide customer-relevant guidance at a deep technical level.

4. Technical Enablement - For customers that have the in-house capability to develop solutions that integrate with third-party APIs/SDKs, the Atlan CSA serves as an advisor and accelerator to the customer technical team by conducting live API enablement sessions, creating/providing relevant sample scripts, and running live working sessions with customer engineers.

5. Custom Solution Implementation - For customers that need more involved support in solution implementation, the Atlan CSA will create POCs or even full-blown solutions that will get rolled out into production for customers, extending the capabilities of the native Atlan platform.

6. Innovation - The CSA drives significant customer value by using Active Metadata to power automation and Innovation in the form of use cases such as auto PII detection, active metadata management, dynamic data pipeline management, metadata-powered AI, and more.

7. Facilitation with Product & Engineering - The CSA team is also the bridge between the Customer Experience group and Product and Engineering, working closely to ensure customer feedback is communicated to Product, and guiding the future growth of Atlan.

8. Build Expertise - As part of the CSA team, you will build expertise in tools across the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders.

9. Thought Leadership - As part of the CSA team, you will also partner closely with Sales, Product, Engineering and Marketing to build thought leadership and expertise in the Active Metadata category!

What Makes You a Fit?

1. You have 5+ years experience as a Data Engineer + customer facing technologist eg. (Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer).

2. You love digging deep into a problem statement, not just so you can design a solution, but so that you uncover the true business drivers and know you are designing the right solution to bring the most value to the customer.

3. You have the unique ability to quickly assess the technical and business acumen of a customer stakeholder, speak appropriately to their level of expertise, and translate between a variety of personas in the room.

4. You are highly effective at solving complex problems, and trailblazing through uncharted territory, going both deep and wide technically.

5. Extensive experience across the different types of tooling in the data estate including OLAP/OLTP databases, data warehouses, ETL, BI, etc.

6. You are proficient in SQL and have a good understanding of Enterprise Data Warehousing and Data lake architecture, with previous experience in Redshift, Snowflake, Databricks, BigQuery, or similar.

7. Experience in Python scripting, and a desire to deepen your knowledge in current technologies as well as learn new ones.

8. Knowledge of Cloud architecture fundamentals - Highly available fault tolerant systems, IAM policies, security groups, networking (vpc peering and privatelink).

9. Experience/Knowledge of Data flow architecture/orchestration/transformation tools.

10. Familiar with consuming REST APIs for general automation, data transfer, and high-level system design.

11. Expertise in managing customer challenges to resolution.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.