• APS Level 4
• $75,022 – $81,775 + 15.4% super
• Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney

The Bureau of Meteorology is developing and growing its Community Engagement, Customer and Data Solutions capability, with a focus on public safety and effective risk management for the Australian community.

The Customer and Data Solutions team comprises of Weather and Climate Services, Spatial and Real Time Data Services, and the National Weather Graphics Unit working in collaboration to serve the Bureau, its customers and partners. The function delivers geospatial and climate data services, and a continuous, multi-channel, narrative for all types of weather to influence informed decisions supporting public safety, community wellbeing and business continuity.

As Customer Service Specialist – Weather Connect, you will work within a close-knit team to respond, communicate, and engage with the public, and to provide tailored Bureau information and services for our customers, specialised users and businesses.

You will use your previous operational or customer-focussed experience to deliver services of impact and value to Bureau customers to meet their needs and build relationships by educating key customers on available Bureau solutions and channels.

The ideal candidate will have experience within a front-line organisation engaging with a wide variety of public service customers and partners on a range of technical or scientific information and products.