About

• Customer Service Representative ANZ Essity is a global leader in hygiene and health, committed to shaping a healthier future. Through our Health & Medical business and trusted brands like Actimove®, Cutimed®, Delta-Cast®, JOBST®, Leukoplast® and TENA®, we provide innovative, sustainable solutions for managing conditions such as lymphedema, chronic wounds, orthopedic injuries and incontinence, and advancing MedTech across hospitals, pharmacies, nursing homes and online channels. Join us in breaking barriers to well-being! We’re looking for a dedicated and proactive Customer Service Representative to join our team in Mulgrave supporting Australia and New Zealand. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we’d love to hear from you. About the Role: As a Customer Service Representative, you’ll play a key role in ensuring smooth order processing and resolving customer enquiries across the ANZ region with care and efficiency. This role offers room to grow, with the opportunity to support the Team Leader and contribute to a high-performing, close-knit team. You’ll be joining a close-knit, hardworking team that knows how to have fun while getting the job done. Mutual respect, collaboration, and a strong team spirit are at the heart of how they operate. With an open-door policy and a culture where you’re encouraged to be yourself, this is a workplace where people genuinely enjoy coming to work. What You Will Do: Accurately process complex customer sales orders and invoices from order to billing. Respond to internal and external enquiries regarding product availability, pricing, delivery timelines, and order status. Manage customer enquiries and complaints, ensuring timely and effective resolution. Collaborate with internal teams including production, warehouse, logistics, and distribution to monitor and manage orders. Partner with the sales team to support customer needs and communicate any changes or issues in the order process. This is a hybrid role, with the option to work from home on Tuesdays and Fridays. Preferred working hours are from 10:00 am to 6:00 pm. Who You Are: You bring 1–2 years of customer service experience, ideally within the medical devices or healthcare industry. While not essential, what matters most is your proactive mindset and customer-first approach. You are: An excellent communicator with strong verbal and written English skills Organised, able to manage competing priorities, and perform well under pressure Proficient in Microsoft Office and comfortable working with systems (SAP experience is essential) Skilled at building strong relationships with stakeholders and maintaining a customer-focused mindset Detail-oriented, proactive, and confident in solving problems A positive team player with a willingness to learn and support others What We Can Offer You: Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Here’s what you can expect: Passionate Team: Join a respectful, authentic team that values trust and accountability Global Impact: Be part of a thriving business improving everyday living Competitive Salary: Earn a rewarding and market-aligned package Hybrid Flexibility: Blend office and remote work to suit your lifestyle Screen-Free Fridays: Recharge with monthly screen-free Fridays Wellbeing Perks: Enjoy free access to yoga, Pilates, gym, and more with a Corporate ClassPass Onsite Parking: Free, convenient parking at our Mulgrave Head Office Collaborative Culture: Work in a diverse, supportive, and knowledge-sharing environment Innovate for Good | Excel Together | Be You With Us Application End Date: 29 Aug 2025 Job Requisition ID: Essity255615 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!