Are you a confident, results-driven professional with a passion for customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? We have a fantastic opportunity for a Customer Service Officer to join a leading global shipping company in North Sydney.

About the Role

This is more than just a customer service job, it's your chance to take full ownership of the customer experience from start to finish. You'll be the go-to person for our clients, building strong and lasting relationships by providing second-to-none service. You'll work independently while also contributing to a collaborative team, constantly looking for ways to improve processes and standards.

Key Responsibilities

• Responsibile for customer shipments, from initial inquiry to final delivery.

• Monitor container movements, check and prepare cargo releases and handle shipment inquiries.

• Resolve issues, queries and outstanding payments.

• Handle all matters related to import, export cargo with precision and care.

About You

• Customer service experience within the logistics industry.

• You're confident learning new computer systems and internal procedures and can work effectively under pressure.

• Good communication skills, can converse with people at all levels, and are well-organised.