About

About Us Olivia Jewelry is a growing online jewelry brand known for elegant, personalized pieces that last. We are looking for a reliable Customer Service VA to join our team and support our customers with care and professionalism. Responsibilities -Reply to customer inquiries in Zendesk with clear, professional English -Handle refunds, exchanges, and re-shipments following company policy -Provide accurate product, shipping, and order information -Escalate complex issues when needed -Communicate with the team daily Requirements -Experience in customer service for Shopify /e-commerce stores -Skilled in Zendesk (or similar support platforms) -Excellent written English and attention to detail -Professional, empathetic, and solution-oriented -Reliable and responsive during assigned shifts How to Apply -Start your application with the word blue -Share your customer service experience (especially with Shopify brands) -Mention your Zendesk experience and examples of how you’ve handled refunds or escalations ✨ Be part of Olivia Jewelry and help us give our customers the best experience possible.