About

• Looking for a role where you can make a difference to someones life?
• Love supporting customers through the good and bad?
• We've got you covered.
• Benefits!
• Fully remote opportunity (must be located in Victoria and able to collect equipment from Melbourne CBD office)
• Starting early Oct on a 4-6 months casual contract (may be potential for permanency or extension thereafter)
• Mon-Fri rosters - no weekend work!
• Full time hours each week (37.5pw) 8.30am-6pm
• $35.68 per hour + 12.5% super

Your Next Role

• We’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

What You’ll Do

• Help customers with private health insurance queries, from reordering member cards to payment updates.
• Handle inbound calls and follow-up outbound calls with care and precision.
• Address general questions about insurance services, ensuring customers feel supported and informed.
• Possibility to cross-skill into web chats for those who are ready to expand their expertise.

We’re committed to your growth, with a focus on

• Speed to Competency: Progressively building your skills over 5 weeks with clear support and milestones.

Key Metrics for Excellence

• After-call work
• Adherence to schedules
• Quality Assurance (QA) scores
• Net Promoter Score (NPS) – quality-driven, not about handling time.

Training & Support

• Get Ready for an Incredible 5-Week Journey!
• Your training kicks off with all the tools you’ll need for success—your monitor will be shipped to you, and any additional equipment is ready to go at the head office.
• Over the first couple of weeks, you’ll start with a mix of engaging classroom learning and hands-on practice with real calls. Don’t worry—you’ll have loads of support every step of the way, including a dedicated support team and a phone line for any questions that pop up.
• Throughout the program, you’ll gather valuable insights, access helpful guides and masterclasses, and participate in refreshing sessions to keep everyone sharp and confident.
• By the end of the 5 weeks, you’ll transition seamlessly into your team, where we’ll continue to check in with you. Plus, the support phone line stays available, and you’ll have access to a senior support group for guidance as you grow in your role.
• We’re here to ensure you feel confident, supported, and ready to thrive—let’s get started!

What You Need

• 6 months contact centre experience is a must (recent isn’t essential—we value your skills and mindset).
• Familiarity with Salesforce or any CRM systems (training provided).
• A keen eye for detail and the ability to think critically in customer interactions.
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
• Exceptional communication skills both verbally and written.
• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am-6:00pm).
• What Next?
• Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀