About

Introduction:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

Description:
At M.J. Bale, we pride ourselves on delivering a premium customer experience that reflects our values of Provenance, Authenticity, Integrity, and Character. We’re looking for a passionate and energetic Customer Service Assistant to join our Customer Care team at our Rosebery Support Office.

This is a casual role, 25–30 hours per week (including weekend work), perfect for someone who thrives in a fast-paced environment and loves helping people.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for our valued customers, providing exceptional service across live chat, phone, email, and social media. You’ll play a key role in ensuring seamless order fulfilment and creating positive experiences that strengthen customer loyalty.

Your day-to-day will include:

• Resolving customer enquiries with professionalism and care
• Assisting with online orders, returns, exchanges, and loyalty program queries
• Collaborating with our warehouse, retail, and customer care teams to ensure smooth operations
• Identifying opportunities to upsell or cross-sell products and support sales conversion
• Providing timely feedback to improve customer experience and support new initiatives

Skills and Experiences:
About You

We’re looking for someone with:

• A customer-first mindset and passion for service
• Strong written and verbal communication skills
• The ability to thrive in a fast-paced environment and juggle competing priorities
• A proactive, solutions-focused approach with strong attention to detail
• Previous experience in customer service, retail, or e-commerce (desirable)

Why Join Us?

• Be part of a supportive and inclusive team culture
• Gain exposure to both customer care and retail operations within a premium menswear brand
• Work at our Sydney Support Office in Rosebery
• Opportunity to develop skills across service, sales, and e-commerce support

Required skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work effectively in a team environment
• Problem-solving and conflict resolution abilities
• Proficiency in using customer service software and systems
• Attention to detail and accuracy in handling customer inquiries

Required experiences

• Prior experience in a customer service role, preferably in the retail industry
• Demonstrated success in meeting or exceeding customer satisfaction targets
• Experience with processing transactions and managing customer orders
• Familiarity with garment care instructions and product knowledge (specifically menswear)
• Working knowledge of inventory management and stock control procedures

If you’re energetic, motivated, and ready to deliver exceptional experiences to every customer, we’d love to hear from you.

Apply now and take the next step in your career with M.J. Bale.