The company

Join one of Australia's largest FMCG distributors, supplying to independent retail stores nationwide. This is an exclusive opportunity to join a wonderful business who spoil their staff with exclusive perks and pride themselves on their collaborative team culture.

The Role

Welcome to your new role as the Retailer and Shopper Support Specialist where you will be supporting the national roll out of the online and in store rewards programme.

Some of the duties include:

• Emphasis on outbound calls re-engaging retailers with the Cash Back programme to drive engagement, and member acquisition
• Meet Shopper and Retailer satisfaction goals and co-ordinate with the Customer Service team to achieve this
• Manage relationships and complaints with internal and external stakeholders
• Maintain a positive working relationship with interstate teams, retailers, suppliers and vendors as you will be liaising with them on a daily basis
• Compile and generate reports amongst other administrative duties

The Benefits

• Work life balance and flexible working arrangements
• Secure parking on site
• Located near public transport
• Additional annual leave options
• Fantastic office culture

About You

• Customer Support, Customer Service, Customer Support, Retailer and Support Shopper Specialist, Ecommerce background
• Customer Service skills
• FMCG industry experience is a bonus
• Versatile, easy going and outgoing personality
• Excellent verbal and written communication skills with the ability to build strong relationships

Next Steps