About

Full name of the company: HBK Holdings Pty Ltd trading as McDonalds Chinchilla
Vacancy address: 107 - 113 Chinchilla Street, QLD 4413
Job industry: Hospitality
Occupation: Customer Experience Department Manager
Work type: Full time- 38h/week
Tenancy: Position is available full time 38/h per week
Salary: $76,600 plus superannuation.
Qualifications & Experience:
Relevant AQF Diploma qualifications plus at least three years of experience in managerial role within fast food industry.
Position description :
Is responsible for and or the management and maintenance of service initiatives, brand extensions and Guest Experience team’s responsibilities to contribute to restaurant success and coordinate guest experience activities, coordinate point-of-purchase and merchandising execution so at proper elements are in place.

Task and Duties include (but not limited to)
• Implement franchising procedures concerning customer relations and services provided
• Identify changing needs of customers, employees, and systems for proposing innovative solutions at store level
• Represent the organization at official occasions and liaise with McDonald's brand in relation to developing and reviewing customer service-related policies
• Monitor inventory levels and purchases to stay within budget and ensure operational efficiency
• Provide direction and feedback to team members and coach on correct food safety procedures
• Assist Store General Manager with recruitment process and staff selection
• Analyse inventory to meet specific customer profiling
• Maintain records of stock levels and financial transactions.
• Organize store operations and allocate responsibilities managing, motivating and developing staff providing customer services
• Guide staff towards maximum performance
• Identify training needs and assist with training programs to ensure service standard meets franchising requirements and customer needs and expectations.
• Review employees to determine effective training tactics
• Assist with mentoring and shadowing for staff development
• Deal with customer complaints to maintain reputation
• Inspect store areas and resolve issues
• Plan and oversee in-store promotional events
• Embrace and promote the McDonald's Open Door Policy
• Build community relationships to enhance the McDonald's brand.
• Resolve negative situations for positive customer recovery
• Recognize outstanding performance and coach accordingly
• Coach on McDonald's Policies and Procedures with customer service focus
• Communicate complex ideas clearly and timely.
• Resolve team conflict constructively.
• Review customer feedback and initiate action plans.
• Drive exceptional customer experience.
• Analyse business performance on customer satisfaction and report to the Franchisee.
Only fully qualified and experienced applicants will be considered.