About

Job Description: Join a purpose-led business where your work makes a difference to pets, and their people. At Mars Pet Nutrition, we’re on a mission to create a better world for pets. We are looking for a Customer Category Leader to join our team and drive best-in-class customer collaboration and category leadership with our key retail partners. Reporting to the Category Leadership Director, the Customer Category Leader will be the expert voice of the category for a key customer. You’ll be responsible for developing and delivering insight-led, customer-centric strategies that grow the category, deliver the Mars ‘Picture of Success’ in-store, and build trusted partnerships that drive mutual profitability and growth. You’ll lead category reviews, build strategic customer growth plans, and play a critical role in translating insights into action through compelling, shopper-first solutions. What You’ll Do Lead the development and execution of insight-led category growth plans that align to both Mars’ category vision and your customer’s strategy. Deliver best-in-class customer collaboration, driving range, space, distribution solutions that grow the category and our brands. Build strong internal and external partnerships to ensure seamless execution of plans and maximise in-store conversion. Lead customer category reviews and provide clear, actionable insights using tools like Circana and Quantium/Synergy. Champion the Mars Pet Nutrition Picture of Success, ensuring strong in-store presence and execution through joint business planning. What We’re Looking For Degree qualified in a relevant discipline. Proven experience in FMCG Category Management or Customer Development, preferably within major grocery retail. Strong commercial acumen with advanced analytical and problem-solving skills. Deep expertise in Circana and Quantium/Synergy analytics tools. Ability to influence and build strategic partnerships, both internally and externally. Curious, proactive, and growth-minded individual passionate about pets and category excellence. What can you expect from Mars? Genuine career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University. Global health and wellbeing program to support flexibility and work-life balance. Opportunity to make a difference with our volunteer and ambassador programs. Be part of a company that is contributing to making the world a better place today and every day through on our sustainable generation plan. A culture that offers collaboration, leadership and rewards you for the role you play within Mars. At Mars Petcare, have a real impact on creating a better world for pets, a world where they’re healthy, happy and welcome. This includes in our office. Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action every day towards creating the world we want tomorrow.