About

• Description
• Are you ready to power the future?
• At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.
• Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.
• With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.
• Location: Hybrid, Melbourne Office

Job Description

• Customer support interface; admin, logistical and general support
• Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
• Reports and manage designated accounts
• Owns customer satisfaction with SEDG technology
• Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
• Host service calls with customers as needed
• Perform account service level analytics to help maintain service levels and align priorities and strategies.
• Resolve service escalations in the shortest amount of time and most efficiently and effectively
• Directly escalate and act as focal point to, Support, teams.
• Ensure company resources can deliver to customer requirements and follow-through on commitments.
• Act as a customer service advocate to deliver required results.
• Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
• Responsible for building service relationship at the customer site

• Requirements
• 2+ years of experience in a support roles
• Experience with customer relations (call center or inside accounts management)
• Experience with CRM systems and general software tools
• Strong communication skills
• Customer focused
• Persuasiveness
• Flexibility
• Technical orientated
• Local customer language and English knowhow mandatory

• Position email
• None