About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Social Media Community Coordinator is focused on the growth, engagement and management of Best Friends’ online Spanish community.

• Day-to-day community building and cultivation across social channels
• Content development and posting (including responding to comments)
• Collaboration to meet organizational business goals and provide meaningful engagement for animal lovers
• Works with the social media team to ensure alignment of national messaging and promotions
• Attends events (chosen by supervisor) to increase engagement on social channels
• Treats people with kindness and compassion, builds trust by demonstrating authenticity and following through on commitments
• Maintains Spanish social media editorial calendar to define optimal communications strategy on social channels
• Works collaboratively with digital, creative, marketing and corporate partners teams for optimal multichannel campaign performance
• Navigates responses and interactions with difficult/challenging supporters
• Stays abreast of current trends with social media
• Utilizes social media insights and engagement platform to track content performance and campaign metrics
• Communicates using the Best Friends voice and all established guidelines around social media policies and brand guidelines
• Works with Creative as needed on YouTube content and translations relating to those projects
• May require other duties as assigned to grow the social channels’ audience, increase engagement and build more community

Qualifications

• Bilingual speaker and writer, fluent in English and Spanish
• Excellent collaboration and communication skills
• Professional experience in social media marketing and fundraising for a sizeable non-profit or for profit organization
• Knowledge of Facebook, X/Twitter, TikTok, LinkedIn, Pinterest, Instagram, and Twitch and social media best practices
• Gifted content creator with strong experience in creating all kinds of content for social media, including written, video, photography, graphics, and live content
• Strong understanding of social media KPIs and how to use data for decision making
• Meticulous attention to detail
• Ability to solve problems creatively and collaboratively
• Self-starter with ability to operate at a hands-on detailed level
• Strong written and verbal communication skills
• Ability to anticipate needs, innovate, multi-task and excel in a fast paced, rapidly changing environment
• Ability to quickly adapt to new channels, technologies and trends
• Ability to speak on, and professionally advocate for, Best Friends’ position on issues
• Excellent interpersonal skills, including the ability to work collaboratively and build positive relationships
• Customer-centric, non-judgmental approach to engaging with the public, adopters, partners, visitors, volunteers, and colleagues
• Resourceful, get-it-done attitude; initiative to assist in any area or process
• Proficiency with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn

Requirements

• Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion
• Valid driver’s license, ability to qualify to be added to Best Friends insurance
• Ability to travel, including overnight stays, when needed
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work
• Possible exposure to dogs, cats and other animals of all sizes, temperaments, and medical status when traveling to onsite locations

Benefits

• This position’s hiring range is anticipated to be $59,000 to $65,000 annually, depending on experience, plus great benefits!
• Interviews will start on August 13th and occur weekly until the position is filled