Collections Officer

Why Candidates Will Love This Role

This is an opportunity to join a fast-growing, supportive, and dynamic team in financial services. The successful candidate will receive monthly performance bonuses on top of their base salary and will have access to hybrid work options after their probation period once KPIs are met. The role is based in a prime Parramatta location with easy access to public transport and offers excellent career growth opportunities.

About the Role

As a Collections Officer, the individual will be on the frontline, managing overdue accounts. The role involves connecting with customers, understanding their circumstances, and negotiating repayment solutions that work for both parties. Comprehensive training and guidance will be provided, allowing the successful candidate to develop the skills needed to succeed in collections, even without prior industry experience.

Day-to-day responsibilities will include:

• Making and taking calls to locate and engage customers.

• Investigating account details to understand a customer’s situation.

• Building rapport and trust to create positive customer experiences.

• Negotiating repayment plans and providing tailored solutions.

• Handling objections and problem-solving with professionalism.

What's in It for the Candidate

This company believes its people are the key to success and offers a variety of benefits. The successful candidate will receive performance-based rewards, a tailored remuneration package based on their skills and experience, and the opportunity to help shape the future of a growing business. This is a collaborative, inclusive workplace where ideas are valued, and flexible working arrangements are available post-probation for high performers.

About the Ideal Candidate

The company is looking for a driven, resilient, and proactive individual who is ready to learn. While collections experience is a plus, it is not required as all necessary training will be provided.

The ideal candidate will bring:

• Experience in customer service, call centres, retail, hospitality, sales, or a similar field.

• Excellent written and verbal communication skills.

• Persistence and resilience for challenging conversations.

• Strong negotiation skills (or the willingness to learn).

• Problem-solving ability and a results-focused mindset.

• Basic computer skills and the ability to learn new systems quickly.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.