Client Success Manager | Hospitality Procurement & Tech

Are you a commercially-driven account manager with deep experience in the hospitality or foodservice industry?

A leading independent Buying Group that provides a unique combination of kitchen management software and strategic procurement solutions is seeking a dedicated Client Success Manager. You will be the commercial partner and trusted advisor for your client portfolio, driving retention, revenue growth, and ensuring they maximise the benefits of our technology and buying power.

If you thrive on hitting sales targets, delivering data-driven insights, and building long-term, profitable client partnerships, this is your next career step.

The Mission (Our Why): We empower hospitality businesses to thrive by leveraging technology to improve processes and experiences, and reduce the cost of doing business.

Key Responsibilities:

• Client Management & Retention: Own an allocated portfolio of clients, ensuring long-term satisfaction and growth. Execute structured call cycles and business reviews to strengthen partnerships and help clients achieve their Cost of Goods Sold (COGS) targets.

• Commercial Growth: Drive increased buying group spend by influencing strategic purchasing behaviours and promoting product swaps. Accountable for individual sales and spend targets.

• Sales & Pipeline: Manage the end-to-end sales cycle for new business, from prospecting and pipeline development to proposal delivery and contract closure. Prepare and deliver monthly forecasts and pipeline updates.

• Onboarding & Strategy: Lead client onboarding to ensure seamless adoption of the software, procurement processes, and systems. Align client plans with distributor capabilities and manufacturer programs.

• Strategic Advisory: Review client COGs performance, monthly spend, and sales trends to identify risks and growth opportunities. Deliver data-driven insights and action plans through formal client business reviews.

What You Will Bring:

• Experience: Degree-level qualification in Business/Hospitality Management OR equivalent 7+ years of practical experience within the hospitality/foodservice industry (e.g., Chef, Venue Operations, Account Management).

• Commercial Acumen: Sound commercial thinking with the ability to assess risk, structure proposals, and negotiate win-win outcomes that support both client needs and business profitability.

• Data Proficiency: Confident interpreting commercial and operational data (e.g., spend, COGs, usage trends) to uncover insights that drive retention and upselling/cross-selling.

• Communication: Strong written and verbal communication skills to tailor messaging for different audiences, from chefs/kitchen teams to Venue Managers/CEOs.

• Technical Skills: Proficient in Microsoft 365 (Excel, PowerPoint) and CRM systems (e.g., HubSpot or Salesforce).

Key Performance Indicators (KPIs):

• Client Retention and Client Spend Growth

• COGs Performance achievement

• Sales Pipeline & Conversion to achieve target buying group spend

• New Client Acquisition & smooth Onboarding

If you are a proactive, solutions-oriented leader driven by Ambition, Accountability, and Integrity, and ready to champion our value proposition of "Easy Kitchen Management, Cost-Effective Procurement" in a high-growth environment, apply now.

Please apply if interested or email your cv to oscar.knight"randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.