About

Clerical and Administrative Workers nec

Broome Whale Watching is looking for full-time permanent Clerical and Administrative Workers nec to join their team on a full-time basis at least 38 hours per week.

Duties and Responsibilities:
• Maintain and update guest booking records, tour manifests, and client databases.
• Process correspondence: sort, open, file, scan and respond emails, mail, messages, and enquiries.
• Prepare routine reports and compile data for management review.
• Assist with invoicing, receipting, refunds and basic financial record keeping.
• Provide receptionist / front office support: greet walk in clients, answer phone calls, manage enquiries about tours, availability and pricing.
• Maintain office filing and document control systems, including archiving, version control, and ensuring documents are accessible and up to date.
• Coordinate office supplies, stationery orders, and liaise with suppliers or service providers.
• Assist other departments with administrative tasks like preparing promotional materials, supporting social media posts or updating the website.
• Support vessel coordination: prepare cruise files, manifest sheets, guest pre departure information, liaise with crew for guest numbers or special requests.
• Monitor, record and follow up on guest feedback, complaints or testimonials, ensuring appropriate escalation to management when needed.
Requirements and Skills:
• At least 1 year of experience required in the relevant role.
• Demonstrate excellent communication, interpersonal, and time management skills.
• Show quick thinking and adaptability to maintain smooth daily operations.
• Holds a light ridge bus licence and manual driver’s licence including a PTD permit.

Location: 2 Florence Way, Djugun WA 6725.
Salary offered: $65,000 - $75,000
Type of Contract: Full time, at least 38 hours/week.

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