• Location: South Brisbane (Hybrid Options & FREE Parking!)
• Pay: $37.12 p/h + Super
• Start Date: Monday, 12th January 2026
• Duration: Initial 3-Month Contract (Strong potential for extension)

The Opportunity

This isn't just about answering calls, it's about being the critical point of support for our customers. You will be a vital first responder, providing compassionate support and decisive action during stressful times. We are seeking empathetic problem solvers ready to step up and make a genuine difference in people’s lives when they need it most.

Your Impactful Role Will Include:

• Triaging critical claims and deploying essential emergency services (tow trucks, builders, etc.) immediately to secure property and minimise further loss.
• Seamlessly guiding customers through the entire claims process for motor and property damage with clarity and compassion.
• Participating in dedicated coaching and training programs to continually enhance customer experience and claims outcomes.
• Working closely with your team and manager to tackle diverse tasks and achieve outstanding results.

Who We Are Looking For

We are building a highly resilient and collaborative team. If you are passionate about helping others and thrive in a supportive, fast-paced environment, we want to hear from you.

Key Attributes to Bring:

• The ability to listen actively, empathize, and explain complex information clearly.
• A proactive and solutions-focused mindset.
• Strong computer literacy and the aptitude to master new claims systems quickly.
• A willingness to learn, grow, and support your colleagues.

You will be fully supported by a fantastic, collaborative office culture with dedicated mentors and comprehensive training from day one.

Role Essentials:

• Contract: 3 months (full-time, 38 hours per week)
• Pay: $37.12 p/h + super
• Rostered environment:
• Monday to Friday – 7.5 hours per day between 7am and 7pm ...