This is your opportunity to join a Global Insurance company with a great team culture and supportive management! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.

As a Claims Consultant, your main responsibility will be to manage claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities

• Manage claims process end to end
• Respond to a high number of calls
• Provide a high level of customer service
• Provide clear communication to address and resolve complex claims issues
• Review and decide on claims, following company policy and procedure
• Maintain a composed demeanor when managing high-pressure situations
• Resolve conflicts and objections with empathy

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