About

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- We’re seeking a visionary leader to join us as Central Operations Manager, a pivotal role that will steer the national agenda for our Glazing Division. This is more than operations—it’s about building long-term market resilience, driving innovation, and anchoring our customer-first transformation. You’ll lead the design and execution of a scalable, data-driven operating model that delivers exceptional service to thousands of customers annually. You’ll shape the workforce of tomorrow, champion talent development and diversity, and embed operational excellence across our national footprint. This national position will ideally be based in Padstow, Darra or Tullamarine. Key Responsibilities Strategic Transformation: Align operating systems, resource structures, and market strategies to future-fit growth and industry leadership. Operational Excellence: Optimise the employee and subcontractor mix to ensure consistent, measurable, high-performing service delivery. Data-Driven Innovation: Use platforms like SimPRO and Power BI to unlock insights, drive performance, and inform decision-making. Customer Experience & Loyalty: Enhance the customer journey from first contact to final invoice, improving conversion rates and NPS. Workforce Development: Build national talent pipelines, champion apprenticeship pathways, and map Glazier Development Programs. Stakeholder Engagement: Collaborate across internal teams, suppliers, industry bodies, and trade unions to deliver aligned outcomes. Compliance & Governance: Ensure robust frameworks that meet national glazing standards and legislative obligations. About You You’re not just a seasoned operator—you’re a strategic leader with heart. You inspire large, dispersed teams and act as a visible culture carrier. You balance short-term performance with long-term transformation, and you thrive in complexity. What you’ll bring: 8+ years in senior operational leadership, ideally with national scope Proven success in leading change, building culture, and delivering transformation High commercial acumen across digital, people, and financial domains Strong working knowledge of data analytics, operations systems, and customer experience Inspirational, decisive, and collaborative leadership style Deep capability in strategic planning, change management, and stakeholder engagement Passion for shaping a diverse, future-ready workforce What You’ll Gain Scale of Impact: Lead operations that touch thousands of customers annually across Australia Global Exposure: Be part of Belron’s international network, accessing global best practices and career pathways Innovation Opportunity: Drive change in a sector undergoing digitisation, sustainability shifts, and evolving customer expectations Tools & Rewards: Laptop, phone, vehicle allowance, and annual bonus eligibility Employee Benefits: Staff discounts, wellness programs, exclusive retail rewards, and paid volunteer days Leadership Development: Access to online and facilitated training programs to support your growth -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. Didn't find the right job? Upload your CV/resume for ongoing consideration! Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.