About

Your Role as a Case Manager The STARH Case Manager supports individuals and families who are at risk of losing their housing. You’ll step in early to help people stay safely housed or move to a more suitable option by providing direct support, coordinating services, and advocating on their behalf. In this role, you’ll visit people in their homes, connect with them remotely, and work alongside other services to make sure they get the help they need. You’ll complete assessments, create practical support plans, provide hands‑on assistance, and make warm referrals that genuinely connect people to the right services. Work according to the team values, and the attributes of conscientiousness, adaptability, optimism, kindness and reflective practice. Engage families and individuals from the stated client group to provide support in line with the role purpose and position summary. Provide holistic, trauma informed, client centred case management, support and advocacy for the client(s)as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing advice, information, advocacy and support to clients as required. Monitor and manage workflow and exercise initiative in areas where practices or methods are not established. Facilitate processes to optimize communication, case coordination, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met. Assist the team in the delivery of activities and programs. Ensure the needs and outcomes for the target group and objectives are clearly understood by stakeholders and report on barriers being experienced to access service delivery. Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/case plans/materials/statistics/reports and maintenance of accurate data. What We Offer Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care. Team Culture – Be part of a collaborative and supportive team that lives and breathes Wesley Mission’s values. Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions. Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being What We’re Looking For Degree qualifications in human services or a related field required with the required level of experience. Experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice. High level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education. Ability to work within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity. Autonomously work as required to achieve client and program goals. Skills in establishing and maintaining agency network relationships within the human service environment to better meet client needs. Understanding and commitment to social justice principles, confidentiality and privacy. Demonstrated effective PC skills including MS Office, reporting and other related applications packages. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Apply Now! Be part of something meaningful - Click Apply today! Join a Team Where Your Work Truly Matters Our Supporting Those At Risk of Homelessness Work (STARH) team continuously works to support our community through providing planned support, case management and advocacy. Utilising a positive psychology approach that assesses individuals and families, we help those at risk to thrive not just survive. In our STARH team, you’ll be face to face with our clients in their homes and the community to provide individualised wrap around support across all stages of their journey with us. You will be supported by our close-knit team who value unique perspectives and experiences and above all else – to bring joy in the lives of people in the program. Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!