About

About Us People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907. Join a Team Where Your Work Truly Matters Our Supporting Those At Risk of Homelessness Work (STARH) team continuously works to support our community through providing planned support, case management and advocacy. Utilising a positive psychology approach that assesses individuals and families, we help those at risk to thrive not just survive. In our STARH team, you’ll be face to face with our clients in their homes and the community to provide individualised wrap around support across all stages of their journey with us. You will be supported by our close-knit team who value unique perspectives and experiences and above all else – to bring joy in the lives of people in the program. Why Join WMQ’s STARH Team? Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care. Team Culture – Be part of a collaborative and supportive team that lives and breathes Wesley Mission’s values. Recognition Programs – We want our employ ees to thrive in an environment where recognition is valued, and achievements are rewarded. Team Birthday Celebrations – The STARH team takes birthdays very seriously - a birthday is never missed and not without getting together to celebrate! Your Role as a Case Manager in our STARH Team You’ll deliver person-centred services to support those in our community services at risk and make a difference in their lives. You will manager a regular case load of 10 – 12 clients who you will empower to live more independently, safely, and meaningfully by: Work according to the team values, and the attributes of conscientiousness, adaptability, optimism, kindness and reflective practice. Engage families and individuals to provide holistic, trauma informed, client centred case management, support and advocacy. Monitor and manage workflow and exercise initiative in areas where practices or methods are not established. Facilitate processes to optimize communication, case coordination, access to services and linkages between other service providers, community partners and relevant stakeholders, Assist the team in the delivery of activities and programs. Ensure the needs and outcomes for the target group and objectives are clearly understood by stakeholders and report on barriers being experienced to access service delivery. Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes and maintenance of accurate data. What We’re Looking For Degree qualifications in human services or a related field required with the required level of experience. Experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice. High level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs. Autonomously work as required to achieve client and program goals. Skills in establishing and maintaining agency network relationships within the human service environment to better meet client needs. Understanding and commitment to social justice principles, confidentiality and privacy. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Why WMQ? We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members: Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace! Access to salary packaging benefits that enable you to increase your take-home pay Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage Access to discounts on private health insurance, gym memberships and travel WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!