• Infringement Management: Undertake timely and accurate processing and assessment of applications for review of infringement notices. Make evidence-based infringement review decisions in line with legislation and frameworks.
• Customer Service: Provide high-level customer service at the counter and over the phone, addressing enquiries from residents and the community on a broad range of issues. Maintain an emphasis on superior customer service.
• Administrative Processing: Accurately and promptly process applications for nominations, payment plans, various permits, and animal registrations.
• Correspondence: Prepare high-quality written responses, including complex correspondence, explaining review outcomes and addressing customer concerns.
• Data Integrity: Ensure the accurate maintenance of computer files, records, and correspondence data, focusing on data integrity.

🔑 What You Will Bring

The successful candidate will demonstrate a strong commitment to our organizational values: Customers and community first, Respect, Personal accountability, Integrity, and One team.

Essential Skills and Experience (Key Selection Criteria):

• Administration & Tech Proficiency: Proven proficiency in office procedures and the use of computer systems, including Microsoft Office and other operating software (e.g., Pathway, TRIM).
• Communication Excellence: Highly developed oral and written communication skills, including the ability to prepare complex correspondence. Must be able to deal with difficult people under varied and stressful situations.
• Organizational Prowess: Excellent time management skills, including the ability to plan and organize your own workload.
• Customer Service Experience: Significant experience in a high-volume administration and customer service environment, focusing on problem resolution and meeting service standards.
• Relevant Background: Experience in Justice Administration, Public Administration, Law Enforcement, Customer Service, or related fields.

Specialist Knowledge:

• Knowledge of relevant legislation, including the Local Government Act, Infringements Act 2006, and various other acts pertinent to the Branch's services, along with the ability to interpret and apply them

Why Partner with Randstad?

When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.