About

Our esteemed client, Grand Pacific Health, located in Lyneham, Australian Capital Territory, is a not-for-profit that operates over 20 community hubs across New South Wales and the Australian Capital Territory, delivering comprehensive healthcare services, from mental health and allied health to Aboriginal programs and chronic disease management.

They currently seek a dynamic Business Development Business Analyst to help shape their strategic growth, optimise programs, and support mission-driven expansion. The successful candidate will work across departments, collaborating with clinical teams, executive leadership, and community partners, to drive data-informed decision-making and service enhancements.

The annual salary for this position is $100,000 to 100,500 plus superannuation.

Tasks include:

• Support the establishment and onboarding of new programs in collaboration with the Manager, Service Manager, and relevant corporate services teams, including facilitating establishment teams, workforce recruitment, property and facility requirements, digital systems set up, and preparing service manuals, policies and procedures.

• Formulate and document business and funding program requirements by engaging stakeholders through meetings and workshops, capturing functional and non-functional requirements using tools such as Microsoft Word, Excel, Teams, and SharePoint.

• Investigate, analyse, and evaluate existing business systems, processes, and work practices using process mapping tools like Microsoft Visio and Lucidchart to identify inefficiencies and redesign workflows to improve system integration and care delivery outcomes.

• Recommend optimal business practices and system functionalities by conducting gap analyses and feasibility studies, supported by insights derived from Power BI dashboards, Excel models, and benchmarking reports.

• Work with partner organisations to develop system solutions that ensure integration of care across services and collaborate with internal stakeholders to develop business, data, and reporting solutions that align with organisational objectives.

• Apply project management methodologies (Agile and PRINCE2 principles) to manage timelines, deliverables, and risk across various healthcare-related digital initiatives. Utilised tools such as Microsoft Planner, Monday.com and Smartsheet to coordinate tasks, monitor progress.

• Deploy functional system solutions, collaborating with ICT teams and digital health vendors to support the onboarding of new digital platforms and electronic systems. Conduct user acceptance testing (UAT), develop test cases, and document outcomes using tools such as Microsoft tools like SharePoint and Teams, or Excel-based traceability matrices.

• Develop functional specifications, wireframes, and technical documentation for system developers and interface designers. Utilise tools such as Microsoft Visio, Canva, and PowerPoint to create mock-ups and visual layouts, and document technical materials using SharePoint and Teams to ensure version control and team collaboration.

• Create and maintain user documentation, service level agreements (SLAs), work health and safety (WHS) policies, and internal process guidelines for compliance and operational reference, using platforms such as Microsoft Teams, SharePoint, and interactive guides to ensure accessibility and version control.

• Use data and process modelling techniques to analyse service utilisation trends, build structured query language (SQL) queries for data extraction, and present findings through Power BI visualisations and supported automation and reporting workflows using Power Automate and Power Apps to enhance and support executive decision-making.

• Act as a central point of reference in cross-departmental projects, facilitating regular stakeholder meetings and review cycles. Provide strategic recommendations based on combined insights from system performance data, stakeholder input, and regulatory standards in healthcare delivery.

Qualifications:

• Must have three (3) years of experience in a similar setting.

• Should hold at least a relevant Bachelor’s degree.