About

• With more than 45,000 employees and partners worldwide, the Customer Experience
• and Success (CE&S) organization is on a mission to empower customers to
• accelerate business value through differentiated customer experiences that
• leverage Microsoft’s products and services, ignited by our people and culture.
• We drive cross-company alignment and execution, ensuring that we consistently
• exceed customers’ expectations in every interaction, whether in-product,
• digital, or human-centered. CE&S is responsible for all up services across the
• company, including consulting, customer success, and support across Microsoft’s
• portfolio of solutions and products. Join CE&S and help us accelerate AI
• transformation for our customers and the world.

• The Global Customer Success (GCS) organization, an organization within CE&S, is
• leading the effort to enable customer success on the Microsoft Cloud by
• harnessing leading, AI-powered capabilities and human expertise to deliver
• innovation solutions that accelerate business value, drive operational
• excellence and nurture long term loyalty.

• The AI Business Solutions Global Customer Success team is looking for an
• experienced Director of Delivery Lead Asia to lead our growth plan for our AI
• Business Solutions portfolio.
• This role will partner closely with the AI Business Solutions Core team across
• Global Customer Success (GCS) and in partnership with global field leaders. It
• will also work with key partner organizations including Finance, Sales,
• FastTrack and ISD to optimize the business and drive key initiatives both
• regionally and scale outbound globally.

• This role is flexible in that you can work up to 100% from home.

• Microsoft’s mission is to empower every person and every organization on the
• planet to achieve more. As employees we come together with a growth mindset,
• innovate to empower others and collaborate to realize our shared goals. Each day
• we build on our values of respect, integrity, and accountability to create a
• culture of inclusion where everyone can thrive at work and beyond.