About

Are you a confident, resilient leader with a passion for delivering exceptional patient care and operational excellence? HCF is seeking an experienced Area Practice Manager to oversee the day-to-day operations of our Dental Centres (DCs), driving performance, team development, and customer satisfaction. As Area Practice Manager ( Burwood & Parramatta) , you will lead multiple Dental Centres to ensure they operate efficiently, economically, and in line with best practice standards. You’ll work closely with the Operations Manager and Dentists in Charge to: Provide coaching, mentoring, and performance reviews for staff Manage rosters, resources, and appointment books to meet customer demand Achieve financial and customer service KPIs Ensure compliance with WHS policies and quality standards Support staff development and coordinate training initiatives Resolve non-clinical complaints and promote member satisfaction This is a dynamic leadership role where you’ll build high-performing teams, foster a learning culture, and champion HCF’s values across your region. Lead and support Dental Centre teams to deliver outstanding service Drive operational efficiency and financial performance Promote a safe, compliant, and culturally inclusive workplace Collaborate on strategic improvements and change initiatives Celebrate team achievements and nurture a positive work environment Skills & Experience Experience managing dental operations or working as a DA, receptionist, or administrator Proven leadership and team development capabilities Strong customer service orientation Understanding of WHS and dental compliance standards Ability to work with multicultural teams and patients Experience with ISO quality systems About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes. We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.