• Triaging incoming requests for internal review, escalations, and other work types as required.
• Contacting participants and applicants to support with the lodgment and understanding of Internal Reviews.
• Researching and responding to general enquiries, analysing documents and data.
• Organising email inbox(s), calendars and appointments, responding to team priorities and timeframes.
• Coordinating and preparing meeting minutes and papers.
• Supporting the drafting of written communications, managing documents and databases.
• Organising travel and finance reconciliation.
• Participating in project management work as directed, supporting the delivery of work priorities.

About you

• NDIS Knowledge: Understanding of NDIS policies, procedures, and guidelines.
• Disability Awareness: Knowledge of various disabilities and associated challenges.
• Analytical Skills: Ability to analyze information, assess evidence, and make sound decisions.
• Communication & Interpersonal Skills: Proven strong communication and interpersonal abilities.
• Microsoft Office Suite Experience: Proficiency in Microsoft Office Suite and relevant tools.

Desirable Criteria

• Professional Certifications: Certifications in disability services, case management, or administration.
• Relevant Work Experience: Experience in disability, social services, or related fields, including administrative roles.
• First Nations Cultural Awareness: Understanding of issues affecting Aboriginal and/or Torres Strait Islander peoples and sensitive communication skills.