About

• Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Ensure exceptions processing for all Stop Order Premium Collections Processes for RMM/PF and for both Legacy and OMP Products. System knowledge advantage Omunet/OMP/BANCS and Hyphen This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. Duties and Responsibilities Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediates. Responds to immediate requirements within procedure. Uses standard administrative techniques to co ordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area. Key Requirements Ensure exceptions processing for Stop Order Premium Collections Processes for RMM/PF and for both Legacy and OMP Products. Statistical reporting. Strong administrative skills and good relationship building and be able to engage with internal as well as external stakeholders. Be able to multi function across the bigger team for additional administrative functions Legacy and OMP/GL. MS Excel (Intermediate to advance) Control Accounts (DD220, YPU, YUP,U9999, misdirected, Suspense C (Dummy Balancing)/Unallocated Statement Tray Attend to queries and escalations (Workflow/emails) Refunds Process documenting and maintenance Testing Document Preparation Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports. Data Collection and Analysis Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. Insights and Reporting Extract and combine data to generate standard reports. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Skills Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Microsoft Excel, Numerical Aptitude, Oral Communications, Report Review, Statistical Reporting Competencies Directs Work Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy Education Matriculation Certificate (Matric) (Required) Closing Date 06 August 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.