About

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Make a Real Difference | Are you ready to stand alongside families at their most vulnerable and empower them to rebuild their lives? At The Salvation Army, we believe no one should face homelessness alone. Through compassion, commitment, and community, we work to ensure families have access to safe, secure, and dignified housing. Join us in this life-changing mission. About the Role We’re looking for a passionate and skilled Accommodation Options for Families (AOF) Support Worker to join our dedicated team. This role is part of the Western Metro Homelessness Service and is vital in helping families facing or experiencing homelessness to access stable and sustainable housing options. As an AOF Support Worker, you’ll deliver trauma-informed, person-centred case management to families at risk of entering rooming houses or other unsuitable accommodation. You’ll work across the LGAs of Brimbank, Hobsons Bay, Maribyrnong, Wyndham, Melton, and Moonee Valley — reaching out to those who need support the most. This is more than a job — it's a chance to walk alongside people during critical moments in their lives and help them regain stability, hope, and confidence. Reporting to the Support Services Coordinator, this is a permanent full-time position, based in Sunshine, VIC. Compensation is in accordance with SCHADS Award Level 5. You Will Successfully Deliver holistic case management through outreach to families experiencing or at risk of homelessness, including those in crisis, transitional, or private rental accommodation Provide crisis support and housing assistance, including securing safe accommodation, managing public/social housing applications, distributing financial aid, and linking clients to relevant services Empower families using a strengths-based approach, promoting self-efficacy, informed decision-making, and long-term, realistic housing solutions Advocate with housing providers and agencies to achieve sustainable housing outcomes, prevent tenancy breakdowns, and increase awareness of tenancy rights Maintain accurate client records and uphold compliance with TSA policies, administrative tasks, legislative requirements, and contribute to ongoing projects and service improvement initiatives You Will Have Tertiary qualification in Social Work or a related community services field Experience working with Culturally and Linguistically Diverse (CALD) communities Deep understanding of the complexities of homelessness and systemic barriers Exceptional communication, advocacy, and relationship-building skills A passion for social justice, equity, and empowering others A valid Employee Working with Children Check A current Driver’s Licence Why Work with Us? The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities Flexible working arrangements Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts At The Salvation Army, we are driven by compassion and guided by our values of Integrity, Respect, Diversity, Compassion, and Collaboration. You’ll join a passionate, supportive team working to build stronger communities, change lives, and uphold the dignity of every person. We are an inclusive and child-safe organisation. We welcome applications from people of all cultures, languages, capacities, sexual orientations, gender identities, and expressions. Are You Ready to Make a Lasting Impact? If you’re someone who believes in walking alongside others during their toughest moments — who sees hope where others see challenge — then this is the role for you. Join us in creating real change, one family at a time. Apply now and help build a future where every family has a place to call home. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.