About

Cairns Holiday Lodge offers a welcoming and convenient base for visitors exploring tropical North Queensland. Ideally positioned just minutes from Cairns’ domestic and international airports, the lodge is within walking distance of the Hockey fields, international tennis courts, and the newly developed swimming centre. Guests also enjoy proximity to local cafés, shops, and the foreshore walkway leading to the city centre. With comfortable accommodation and a commitment to personalised service, Cairns Holiday Lodge has built a reputation as a trusted and friendly choice for both leisure and business travellers. We are seeking experienced and motivated Accommodation and Hospitality Manager to oversee daily operations and ensure that our guests enjoy an exceptional experience during their stay. This leadership role requires a hands-on professional who can balance staff management, compliance, and guest satisfaction, while driving operational efficiency.

Cairns Holiday Lodge – Cairns North, QLD

Role: Accommodation and Hospitality Manager

Key Responsibilities
In this role, you will:
• Supervise and coordinate front office, reservations, housekeeping, and guest service activities to maintain smooth lodge operations.
• Plan and manage guest services, including special functions and local activity arrangements, to enhance guest satisfaction.
• Monitor and maintain service quality standards across all guest touchpoints, ensuring a consistently high level of presentation and care.
• Ensure full compliance with hospitality, health, safety, and licensing regulations.
• Oversee staff recruitment, training, rostering, and performance management to build a skilled and customer-focused team.
• Develop and implement operational procedures that support efficiency, cost control, and quality assurance.
• Manage budgets, maintain records of occupancy and financial performance, and prepare reports for management.
• Liaise with suppliers and contractors to ensure cost-effective procurement and smooth delivery of services.
• Address guest feedback and resolve issues in a professional and timely manner.
• Promote the lodge through positive community engagement and support of local tourism initiatives.

Skills & Experience
To be successful in this role, you should have:
• At least 3 years of proven experience in accommodation or hospitality management.
• A relevant AQF Associate Degree, Advanced Diploma or Diploma in hospitality, management, or related discipline.
• Strong knowledge of guest services, housekeeping standards, and hospitality compliance requirements.
• Demonstrated ability to manage budgets, staff rosters, and operational procedures.
• Excellent interpersonal and leadership skills with a focus on team development.

Personal Attributes
We are looking for someone who is:
• Guest-focused, with a natural ability to build rapport and create memorable experiences.
• Organised and detail-oriented, with the ability to manage competing priorities.
• A strong communicator who can lead, motivate, and support a diverse team.
• Adaptable and solution-focused, able to handle challenges calmly and effectively.
• Professional, reliable, and committed to maintaining high standards.

Salary: $75,000 – $85,000 + superannuation per annum

Hours: Full-time, 38 hours per week

How to Apply
If you are passionate about hospitality and enjoy leading teams in a dynamic environment, we would love to hear from you. Please submit your CV and cover letter outlining your relevant experience and qualifications.