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• Permanent | Full time Location: Ipswich QLD 4305 Salary: $90K+ Super + NFP Salary Packaging Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. Your Opportunity At Mission Australia, we are dedicated to partnering with Aboriginal and Torres Strait Islander families to build safe, resilient, and thriving communities. Our Intensive Family Support (IFS) program is designed to support families navigating complex challenges, with a focus on a strengths-based, culturally responsive approach that promotes safety, wellbeing, and belonging for children. This role offers an exciting opportunity for an Aboriginal and Torres Strait Islander Practitioner to deliver culturally safe, impactful support to families. Your deep cultural knowledge, understanding of community, and connection to country will play a crucial role in empowering families, strengthening cultural identity, and fostering long-term, positive outcomes for children. This is an identified position under section 14(D) of the NSW Anti-Discrimination Act 1977 and all applicants must be Aboriginal or Torres Strait Islander Australians. Being an Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification Join our team and be part of a movement for change—your voice, expertise, and commitment can help create a lasting impact within the community. Your key responsibilities will be to: Provide culturally safe and respectful support to Aboriginal and Torres Strait Islander families, fostering strong connections with local community organisations, Elders, and Traditional Owners. Promote and implement the Intensive Family Support Cultural Practice Framework, offering guidance on safe cultural practices to enhance service delivery for Aboriginal and Torres Strait Islander families. Engage with families using a strengths-based, client-centred, and family-focused approach, co-creating case plans that support sustainable change. Actively assess risk and safety within family environments, responding to concerns and providing therapeutic interventions in homes while referring to specialised services when needed. Demonstrate knowledge of the National Principles for Child Safe Organisations and comply with child and youth safety policies to ensure best practices. Maintain comprehensive case files and undertake case management duties, including referrals, reports, and monitoring service outputs in line with program policies. Requirements for Success Strong knowledge and understanding of Aboriginal and Torres Strait Islander culture, including the impact of intergenerational trauma and the challenges faced by Aboriginal and Torres Strait Islander families. Experience working in Aboriginal and Torres Strait Islander communities, building partnerships between services, families, local communities, and other service providers. Case management experience supporting families with complex challenges such as mental health, disability, and domestic and family violence, with the ability to apply evidence-based therapeutic frameworks. Strong interpersonal and communication skills, with the ability to engage vulnerable families, maintain relationships, and collaborate with professionals to achieve positive outcomes. Effective time management and computer literacy, including proficiency in Microsoft Office and client case management systems, while maintaining confidentiality and professional boundaries. A degree or qualification in Human Services, Social Work, Social Sciences, Psychology, or another relevant field is desirable. Please include a cover letter as part of your application outlining your motivation for joining our Intensive Family Support team. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave Extra leave including Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you. Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.