Overview

Work type: Full time

Salary: Salary not specified

Grade: Ed Support Level 1-Range 2

Occupation: Administration/Secretarial

Location: Eastern Metropolitan

Reference: 1479499

Selection Criteria

• Demonstrated ability to provide professional and courteous customer service to students, parents, staff, and external stakeholders through face-to-face, telephone, and written communication. Experience in managing multiple enquiries simultaneously while maintaining a welcoming and helpful demeanour in a reception environment with steady flow of visitors.
• Knowledge of basic financial procedures and experience in accounts receivable functions including processing payments, maintaining financial records, issuing invoices and receipts, following up on outstanding accounts, and reconciling daily transactions. Proficiency in handling cash, EFTPOS, and electronic payment systems with high attention to detail and accuracy.
• Proficiency in using Compass and Cases21, and standard office applications (Microsoft Office Suite or equivalent). Ability to maintain accurate records, generate reports, and adapt to new technology systems. Experience with database management and filing systems (both electronic and paper-based).
• Ability to organise workload, prioritise competing demands, and work independently and as part of a team. Capacity to manage routine tasks while responding to immediate needs, maintaining confidentiality with sensitive information, adapting to changing priorities, and maintaining a professional and organised workspace.

Role

This position is an essential part of the school's administrative team, ensuring effective communication, efficient operations, and a positive experience for all stakeholders within the school and wider community. The person in this position will be required to undertake a variety of duties with a high level of personal presentation and confidence. Duties will include telephony, reception, clerical work, and accounts receivable.

This role serves an important public relations and customer service function, being the first point of contact families will have with the school in relation to financial commitments and payment plans for student accounts. The successful candidate will build relationships and be competent in providing up-to-date and relevant information with the intent of maximising parent-funded contribution collection rates.

A high level of attention to detail and accuracy is essential. The ability to be self-motivated and proactive whilst working as an integral member of a small team is essential.

The person in this role is required to act as a central communication hub, relaying messages to parents as needed. They will maintain and update general office information for parents on the school website and via Compass.

Responsibilities

This position has no supervisory responsibilities. Other duties may be assigned by the Principal and/or Business Manager.

Reception¿ Provide high-level telephone and counter reception.

¿ Keep the reception area clean, organised, and welcoming.

¿ Manage school tour bookings through the online booking system.

¿ Manage telephone system including voicemail and maintenance issues.

¿ Manage and replenish supplies such as stationery, printed supplies, and grocery items.

Finance Accounts Receivable

¿ Develop high-level parent communication, respond to financial queries, and establish payment options including instalment plans.

¿ Create fees and charges and ensure all families are promptly invoiced on Compass and cases21.

¿ Delete charges promptly for exiting students.

¿ Manage Compass billing/parent payments Compass module.

¿ Prepare daily banking.

¿ Ensure that CSEF forms are completed by parents.

Other Duties:

¿ Prepare office notifications that are communicated to parents via newsletters and Compass newsfeed.

¿ Demonstrate ability to upskill parents on the use of Compass.

¿ Collect and distribute lost property items.

Back-up First Aid as Required:

¿ Support administration staff with student/staff injuries/illnesses according to school protocol as required.

¿ Administer student medications when required.

¿ Maintain Level 2 first aid qualifications and CPR certificate.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

The Department of Education is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces. It is our policy to provide reasonable adjustments for persons with a disability (see Workplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islanders from the Koorie Outcomes Division (KOD) via marrung@education.vic.gov.au

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-safe-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Other Information

Preparation of application:

Applicants should adhere to the following procedures for the submission of their application.

1. Applications must be no longer than 10 pages using a font no smaller than size 12.

2. Applications should include a CV containing their address, contact numbers (business and private), classification (where applicable), current position, evidence of qualifications, VIT registration or WWCC number.

3. Applications must address each of the key selection criteria.

4. Applicants must provide the names and contact numbers (mobile preferred) of three professional referees who can confirm their responses to the key selection criteria (NOTE: the panel may contact referees outside the list and would normally contact current or past principals).

Please submit applications through School Jobs.

Conditions of Employment

• All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
• Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
• A probationary period may apply during the first year of employment and induction and support programs provided.
• Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at https://www.education.vic.gov.au/hrweb/Pages/default.aspx

Location Profile

Nossal High School is committed to being an innovative, inclusive, and dynamic educational environment. We challenge ourselves to be creative and critical thinkers with good communication skills and the resilience necessary to succeed in an ever-changing world. We build skills, self-confidence, leadership abilities and community spirit through a rigorous, rich, and varied curricular and co-curricular program. We want our graduates to be ambitious, ethical, and responsible citizens who conduct themselves with humility and compassion.

Nossal High School Values
Nossal is a school that:
¿ Leads and develops leadership
¿ Creates and cultivates creativity
¿ Is respectful and fosters respectful citizenship
¿ Inspires and seeks inspiration
¿ Is ethical and develops ethical behaviours
¿ Pursues excellence and celebrates individual progress
¿ Develops resilience and independence and nurtures wellbeing
¿ Encourages a strong work ethic with an emphasis on personal growth

The Nossal High School logo consists of two books (representing academic study), forming a butterfly (emerging from a chrysalis), taking flight (signifying the future), and showing a link to the past (the school is built on the old Casey Airfield).

The Nossal High School Motto - ¿Embrace the Challenge¿

This was the original statement presented to the foundation cohort on their introduction to their new school. It is a phrase that instils the hope and high expectations we have for Nossal students to grow in intellectual, social, physical and leadership pursuits. They have been thrown the challenge to succeed in a global world and we want them to embrace it.
¿ To embrace: to hold closely, to accept with eagerness.
¿ To challenge: a call to demonstrate one¿s strength or ability. (Oxford, 2010)

Nossal High School was established in 2010 as the first co-educational fully academically selective Government school in Victoria. Along with the only other three academically selective schools, Melbourne High School, The Mac. Robertson Girls High School and Suzanne Cory High School, it forms the Victorian Select Entry Network of schools. Located in the urban growth corridor on the grounds of Federation University Berwick campus, the school draws enrolments from right across the Melbourne metropolitan area and into regional areas and offers programs for students in Years 9 - 12 only. Entry is competitive and via a common entry exam administered through VCAA and an independent testing company. Students in Year 8 or equivalent can apply to sit the exam for entry into Year 9 for the following year and can preference up to three of the schools. Enrolments are capped at 208 per year level for a school total of 832. Retention rates are very high with very few students leaving the school prior to year 12 completion and nearly all students exit to university. The 208 students offered places for Year 9 annually come from between 60 and 98 different schools; generally, around 50% from the non-government sector and a roughly 50:50 gender mix. Some students travel long distances to attend (ie. Craigieburn, Deer Park, Mernda, Traralgon etc.) and some families will move to the area once their child has secured a place at Nossal. A 4% cap on enrolments from anyone "feeder" school is applied across the 4 selective schools to limit the impact on individual schools. The cap is raised to 10% in the case of P-9 schools. 10% equity quota is applied, and testing fees are waived to encourage students from low SES families and ATSI to apply. 5% (10 students) annually are selected under the "Principal's Discretionary" category from the applicants who have sat the exam, and they are invited to submit an additional written application and attend an interview prior to selection.

On most comparative performance measures Nossal achieves very good results, and "traditional" improvement measures are more nuanced and incremental, requiring contextual understanding. Challenging and longer-term approaches to achieve cultural rather than transformative change is often required to enable such improvement.
The school leadership team has always sought to challenge the school community and has set broad, big picture goals relating to curriculum and pedagogy; assessment; student voice; ICT; school culture and ethos. The school undertook a self-Evaluation in late 2022 and developed a new Strategic Plan early in 2023 following an "Influencing" review process.
Nossal students (and their parents) are highly motivated, highly aspirational, and very committed to their academic education and VCE results and nearly all aspire to university entry.